Careers

We are always looking out for skilled employees!

At Y2K Credit Solutions, we’re building the most innovative credit solutions and debt resolution firm in North America. With over 20 years of experience in solving our clients’ credit and debt problems, Y2K Credit Solutions enjoys a reputation for cutting-edge methods to legally resolve improve our clients’ credit score. We have been featured on several media outlets across the country.

With offices in New York, Miami, Chicago, Los Angeles, New Jersey, and Toronto – we offer our clients unique personalized attention.

Current Opportunities at Y2K Credit Solutions

Debt Settlement Specialist

Experience Required: Minimum 1 Year
Language: English/Spanish
Preferably Female

Role:

• Negotiate customer’s delinquent accounts (credit card, loans etc.) on behalf of our portfolio of clients for settlement, by working with their collectors to settle their debts.
• Identify our clients’ financial needs and provide one of our key services/solutions to resolve their debt challenges.
• Review, educate, propose benefits and enroll qualified leads into our debt resolution program.

Job Description:

• Contact originating creditors, collection agencies in order to negotiate on clients behalf for a reduced settlement on delinquent and/or charged off accounts.
• Manage and Document clients’ debt settlement files
• Review and analyze individual credit reports including Equifax and Experian.
• Charge-off of bad debt and recoveries on behalf of Clients.
• Coordinate communications amongst clients, collection agencies, courts, banks and attorneys.
• Draft letters to bank’s attorneys or court, send offers Power of Attorneys and other documents.
• Draft standard agreements and other legal documents
• Approve settlement of customer accounts and referral to litigation.
• Gathering and submitting required documentation for approval and payment of accounts, not limited to transmittal and receipt of various e-faxes to and from enrolled clients’, creditors’, collection agencies, and attorney offices.
• Review, discuss options, and coordinate collection issues with management
• Ongoing policy and procedures development as it relates to the credit bureau and collection

Skills:

• Ability to work effectively in an environment where priorities shift quickly.
• High degree of negotiations.
• Must have excellent and compassionate phone presence.
• Ability to easily build rapport
• MS Office.

Salary:

Based on experience.

Account Manager

Operations:

  • Keep track of all open cases.
  • Take full responsibilities to close the case by following through the case from the date the contract is signed to its completed.
  • Reviews all cases and make sure all cases are being processed properly in a timely manner, by all related departments, and to eliminate all idle cases.
  • Distribute files to the appropriate departments after first deletion report is received.
  • Address all issues that cannot be handled by your department to the management team.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
  • Ensure the timely and successful delivery of our solutions according to the client’s needs and objectives.
  • Make sure all the outstanding balances are scheduled to be collected.

Communications:

  • Operates as the lead point of contact for any and all matters specific to the clients.
  • Build and maintain strong, long-lasting client and vendor relationships.
  • Communicate clearly the progress and monthly status of the file to client and vendors.
  • Follow up with clients and or vendors for contracts, payments, reports and correspondences.
  • Assist with high severity requests or issue escalations as needed.

Customer Service Representative

Administrative:

  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Answers incoming telephone calls, determines purpose of calls, the caller’s name, and forward calls to appropriate personnel or department.
  • All clients’ calls should be answered or returned before the end of the business day.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Creates and prints fax cover sheets, memos, correspondence, and other documents.
  • Performs other clerical duties such as filing and photocopying.
  • Mailing out coupons to prospective clients.

Scheduling for appointments:

  • Understands and be able to explain what we do and the services we provide.
  • Answers questions about the organization and provides callers with address, directions, and scheduling appointment.
  • Text client appointment information and address.
  • Confirm and update appointment on the calendar daily.
  • When confirming customer appointment this order should be followed. Call client the day before to confirm appointment. If they do not answer please leave a voice mail. In the event that the client is a no show and didn’t respond, we will only reschedule them one time two weeks later.

Consultation:

  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Guide the customer to fill out Y2K/Home Bridge Financial Forms
  • Y2K Customer Information Form (Name, D.O.B, SS #, Current Address)
  • Credit Report Authorization Form (Name, D.O.B, SS #, Current Address)
  • Creating contracts for each client.
  • Emailing contracts out to clients, vendor and account management.

Operations:

  • Ordering reports from all three bureaus.
  • Email clients and vendors when the reports gets ordered. If all three reports couldn’t be ordered, follow up by sending in required documents to Credit Bureaus. (Request copy of Photo ID, Social Security, two proofs of Address {Utility Bill, Bank statement, Etc.})
  • Distribute all files to other departments.
  • Email client and vendor all account updates.
  • Notate all communication between client, vendors and employees to CRM.
join-our-team

E-Mail CustomerService@Y2KCreditSolutions.com

Think you could work with us?

E-Mail your resume to customerservice@y2kcreditsolutions.com!